Frequently Asked Questions
Please see below for some of the more commonly asked questions, if you need more information please call or email us.
Common Questions
- How do I contact you?Complete the form on the Contact Us page or
Phone 09-236-8084
Dial
1 Restaurant
2 Hotel Reception
3 Bar
4 Wholesale Liquor Centre
5 Administration
For the Wholesale Liquor Centre
Email [email protected]
Phone 09-236-8886 - How do I find out more about you?Talk with our
Guest Services Manager at Reception
Catering Manager in the Restaurant
General Manager in the Bar
Wholesale Manager at the Liquor Centre
Hotel Questions
- Can I check in after 11pm?Our normal check-in hours are 2pm-7pm.
However your are welcome to check in 24hrs a day by prior arrangement. - Do you have an Airport Shuttle service?The Tuakau Hotel does not perform Airport pick ups or drop offs
But we are happy to arrange transportation to/from the airport with an outside company, there is an additional cost associated for this service.
Please contact us at least 4 days prior to your arrival/departure. - Do you have room service?During restaurant hours 10am-9pm we can provide Full Menu options delivered to your room for a small surcharge. At all other times our on-site duty manager can provide room service from the Night Menu. An early-bird Breakfast can be delivered if ordered the night before.